How do I take a good mugshot? -+
Please check out our Photo Guide here for some tips! Please do be sure to send high quality original photos. By sending us good photos it may cause delays! Let us do the hard work of cropping out the faces!
Will I get to see a proof or mockup before production? -+
Due to our sheer volume, it may be very time consuming to send mockups to every single customer. However! We understand that you’d like to just be sure and want to see one. No problem, please be sure to check the “I Want To See A Mockup!” box when adding the item to your cart. We’ll email you as soon as the mockup is ready and will wait 48 hours for approval. If don’t hear from you after 48 hours, we’ll send it off for production.
Note that this whole mockup process might cause delays while we wait for your approval! Over the 2,000+ socks we’ve made so far since March 2019, we’ve only had a handful (less than 10) who have requested modifications to the design, so our quality and accuracy has been pretty darn good if you ask me!
Do I need a fancy camera or professional quality photo? -+
Of course not! Today’s latest smartphones work GREAT! Just make sure it’s clear, up close, and nothing is blocked.
Can I use my cat/dog/parrot/iguana/stuffed animal? -+
Yup! You can use anything you want! As long as we can crop it!
How many faces can I use? -+
Our socks allow up to 9 spots but we have been flexible. Note that each face will cost an additional fee. Our listings are setup for 3 faces. If you’d like more, please contact us and we’ll send you more info on how to order more faces!
Do I need to crop or edit the photos? -+
Nope! Let us do all the hard for you! Just send us the original, good quality photos and we’ll take care of the rest for you.
How long does it take to make my stuff? -+
As each and every single product is custom designed and made, each item does through the Design and Production phase, which generally take 5-7 business days. Once created, it’ll be sent off for delivery to your door!
Looking to speed up the process? We highly recommend upgrading to the FastPass which will bump you up to the top and save about 4 days!
Help! I forgot to buy my cat/dog/husband/wife/loved one a gift! I need this ASAP! -+
No problem! We offer a FastPass front of the line upgrade which will Expedite the Design phase by bumping you straight to the top of the queue. You’ll save about 4 days doing so! During non-peak seasons, we have seen average turnaround time from start to your doorstep at 5-7 business days.
How long does delivery take? -+
For continental USA deliveries, we use USPS which generally take on average 3-5 business days (longer during holiday peak season). Note that we cannot guarantee delivery dates as they are completely out of our control and in the hands of the USPS, which once in a while they can take longer than we’d expect.
For Canadian/International deliveries, it will vary based on location; however please do allow up to 4 weeks to factor in for any potential delays such as customs (hey, sometimes customs just want a pair of socks themselves).
What shipping options are available? -+
Shipping will vary per product (you will see the cost at checkout). Our most popular item, custom socks, start at just $3.50 per pair and $1.50 each additional pair. Unfortunately we do not offer Expedited or Rush shipping on socks.
Do multiple items ship separately? -+
If you order different items, some of your items may ship separately we have partnered up with different production partners and want to make sure you get your orders as soon as possible.
When will I receive my tracking number? -+
Once your order is shipped, you will be notified by e-mail along with your tracking number. You can also track your order here
Do I have to pay any customs fees if I live outside the USA? -+
Customs rules vary from country to country. You are responsible for all applicable fees, taxes and duties.
Ask your question What size do these fit? -+
Our socks are unisex and come in one size. They fit Men’s Size 8-11 just about right. However given the materials there’s some stretching to conform to many sizes.
Do you have women’s or kids sizes? -+
Our socks are unisex and come in one size. They fit Men’s Size 8-11 just about right. We have many female customers and have had no complaints regarding the size. Unfortunately, we don’t have any kids sizes.
What are the socks made of? -+
Our custom socks are made from 75% polyester, 10% cotton, 10% chinlon, 5% spandex. The socks are not as thick as crew socks, but as thin as dress socks. They fall just about in between.
My socks have a weird smell. How do I wash it? -+
For best results, machine-wash your socks inside-out with cold water and tumble dry on low heat or line dry. Use a mild detergent and avoid using fabric softener & dryer sheets will extend the print on the socks.
What is your return and refund policy? -+
Check it out here: https://www.muggables.com/pages/return-policy
I need to make a change to my order! -+
Please reach out to us ASAP at firstname.lastname@example.org. We will do our best!
What methods of payment do you accept? -+
We accept PayPal, GooglePay and credit cards.
What’s your cancellation policy? -+
You may cancel your order within 72 hours of initial order, unless if your order has already entered the production phase. Otherwise, unfortunately if the item has already been shipped out then we can not stop shipment. Please contact us once the item is received and we'll see what we can do for you.
Do you have a satisfaction guarantee? -+
Why yes we do! We stand by our products! From the design to the final product. If you aren’t 100% satisfied with your purchase, we’ll work with you to make it right. Please contact us at email@example.com as soon as possible!
Do you offer bulk discounts? -+
Why yes we do! Please contact us at firstname.lastname@example.org with your inquiry! We’ll get you a quote right away.
I have an awesome idea for a design! Will you be able to do it? -+
We might! If you have an awesome idea please contact us at email@example.com! We’d love to hear all about it!
Why choose Muggables? -+
We know there are tons of other options out there, so why choose us you might ask? We are for the people!! Ok ok that sounds politician-ish, lol. No but really, we really do stand for you. Customer service is a top priority for us and if there’s anything you need, don’t hesitate to ask.
When Muggables was born we wanted to make an impact to each of our customer’s lives. We didn’t want you to feel like you were just a “number” or transaction. We wanted to create a unique and fun experience from start to finish, down to the very end when that special person opens up and see the amazing custom product you created for them. We wanted to be the solution as the perfect gift for that person you know that simply has EVERYTHING!
“As the great Maya Angelou once said, “At the end of the day people won't remember what you said or did, they will remember how you made them feel.”
Help! Will these be good as gifts? -+
Of course! We know that as the years go by, buying gifts gets tougher and tougher, because everyone you know seems to have EVERYTHING. Well not anymore! Our custom products make the perfect surprise gifts! They’ve been a tremendous hit for birthdays, anniversaries, Christmas, or just about any special occasion.